If you have a problem or discrepancy with an order, contact our customer service department within five business days at 1-603-447-5369 or send us an email at service@BarnDoorScreenPrinters.com. Please have your invoice or packing slip handy.
Customized goods are generally not accompanied by guarantees, but Barn Door Screen Printers would like to change that:
We deliver quality products - products that look just like what you see on our site - and we do so on time. If the custom products you receive differ materially from what you see on this web site, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.
All we ask is that you notify Barn Door Screen Printers before returning any goods to ensure that your return is handled quickly and accurately.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.